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  • Advert number: 349494-0
  • Posted Date: 01/02/14
  • Closing Date: 14/02/14


Part time - 1 - 2 days per week
London or Manchester
£80,000 - £106,700 pro-rata

The Parliamentary and Health Service Ombudsman (PHSO) has recently launched its strategy for 2013-2018 “More Impact for More People” and has developed a supporting Strategic Plan which sets out the strategic aims and objectives and the roadmap of work needed to deliver them. The success of the PHSO in meeting its strategy is dependent on its ability to support the delivery of the core role of the Ombudsman by:

  • Investigating complaints fairly and without taking sides;
  • Making the final decision on complaints about public services for individuals;
  • Using what we learn from complaints to help others make public services better; and
  • Leading the way in making it easier to complain about public services and to help public services resolve complaints better.

From our work, we have been able to highlight issues and drive improvements that will save lives. During a period of transformation, we aim to resolve more issues, investigate more cases, improve complaint handling and help public services improve by identifying systemic issues.

Our clinical advisers work part time in the Office while continuing to work part time in NHS clinical practice so that they are able to bring current clinical knowledge and experience to the Office, as well as the organisational context within which services are delivered.

We are seeking surgeons to act as Internal Clinical Advisers who are able to provide general advice to our caseworkers over a wide range of cases – both verbally through documented discussion or by written evidence based advice.

Our Internal Advisers work 1 – 2 days per week at our office base in London or Manchester whilst remaining in current NHS practice.

If you are currently working in the NHS, have an excellent track record at a senior clinical level, and are interested in supporting the work of the Parliamentary and Health Service Ombudsman’s Office, we would like to hear from you. To find out more  about the role and to apply online, please visit Applications must be received by 5pm, Friday, 14 February 2014.

We are committed to a diverse workforce that reflects the  community we serve and the population around our sites. We  particularly welcome applications from Black, Asian and minority ethnic and disabled candidates because they are currently under represented among our Clinical Advisers.